Terms of Service

Scope

These General Terms and Conditions apply to all orders placed via this website between Monika Sonsala Haddada VHL and her customers.

Conclusion of contract

The presentation of products does not constitute a binding offer. By completing an order, you submit a binding offer; the contract is concluded once we confirm it (order confirmation by email or by shipping the goods).

Prices and payment

All prices stated are final prices. Under § 19 UStG, no VAT is shown (small-business regulation). The payment methods displayed at the time of ordering apply.

Shipping and delivery

The delivery times and costs shown on the shipping page apply. These are estimates unless expressly marked as binding.

Retention of title

Delivered goods remain our property until paid for in full.

Warranty

Statutory warranty rights apply.

Haddabal loyalty currency

Use of our Haddabal loyalty programme is additionally governed by the separate Haddabal terms of use.

Right of withdrawal

Consumers have a statutory right of withdrawal; details are set out in our withdrawal policy.

Liability

We are liable without limitation for intent and gross negligence, and under the Product Liability Act. For slight negligence, we are only liable for breach of material contractual obligations and limited to foreseeable damage.

Applicable law and jurisdiction

German law applies, excluding the UN Convention on Contracts for the International Sale of Goods. Mandatory consumer-protection provisions of your habitual residence remain unaffected.